Complaints and Concerns

Complete the confidential form below to raise any concerns about our service, including those related to child-safety and wellbeing. Your identity will remain anonymous and all reports will be taken seriously and reviewed within 2 business days. Please provide as much detail as possible as every piece of information helps us ensure a safe and high quality environment for every child.

    Victorian Department of Education

    To make a complaint to the Victorian Department of Education you can contact them below:

    Enquiry Line: 1300 307 415

    Email: licensed.childrens.services@education.vic.gov.au

    Quality Assessment and Regulation Regional Office – Eastern Metropolitan

    Level 4, 295 Springvale Road
    Glen Waverley Vic 3150
    03 5771 4471
    email: emr.qar@education.vic.gov.au