Complete the confidential form below to provide feedback, raise any concerns, or make a complaint about our service, including those related to child-safety and wellbeing matters. Your identity may remain anonymous should you wish.
All reports will be taken seriously and reviewed within 2 business days. Please provide as much detail as possible as every piece of information helps us ensure a safe and high quality environment for every child.
If you have a complaint regarding the Approved Provider or Management team and don’t feel comfortable raising the issue with the service please contact the Victorian Department of Education.
Victorian Department of Education
To make a complaint to the Victorian Department of Education you can contact them below:
Enquiry Line: 1300 307 415
Email: licensed.childrens.services@education.vic.gov.au
Quality Assessment and Regulation Regional Office – Eastern Metropolitan
Level 4, 295 Springvale Road
Glen Waverley Vic 3150
03 5771 4471
email: emr.qar@education.vic.gov.au